But You Knew That!

Dan Pink, in his relevant book, To Sell Is Human, writes: One of nine workers in the USA is in direct sales. The other 8 are “non-sales” sellers who use persuasion to move others to give up something they’ve got for

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What You Tolerate, You Encourage

Be careful what you allow, what you tolerate, what you accept. Often, it seems such a little thing, like telling a white lie. A white lie, seeming insignificant, is still a lie. When does a “little” lie become a “big”

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That’s Confidence!

What is confidence? It’s your belief you are competent, your belief you can perform under pressure. When we are not sure…we do not believe. When we do not believe, we cannot achieve. Vince Lombardi said it well: When my team

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Relationships Are the Key to Life!

Cliches become cliches because they’re repeated over and over…and because so many of them express universal truths. Cliches like: All things must end; nothing lasts forever.  And: The only thing that doesn’t change is change. And: Relationships are the key to

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Huh? They could be right? No way!

We pay close attention to conflict resolution strategies because they’re desperately needed in our world of confusion, misunderstanding, and overload. Arguing, fighting, resisting—it’s conflict. Conflict produces stress and if it persists, stress harms and kills. It wastes time. It costs

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Boogie Man! Shrink, then disappear!

What to do when times feel bleak? When you think that things can’t get any worse? When you fear what’s next and you become overwhelmed? Hey, have a laugh; don’t take yourself and your problem so seriously; It happens to

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We Are What We Repeatedly Do!

Most knowledgable basketball fans would agree, John Wooden of UCLA is the greatest college coach ever (Coach K of Duke certainly concurs). He was a stickler for mastering details: ”We are what we repeatedly do.” He studied Aristotle: “Excellence, then, is not

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Good on the phone?

We know that every employee needs to communicate effectively with co-workers, with vendors, with customers. Make sure you test them for these skills. Before you hire— 1) Know your profile; have it written out; list skills and behaviors demanded for

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Leaders Lead.

Leaders lead.  They lead from the front. They lead by example. They lead regardless of title or role. They need not be asked. They demonstrate courage. They empower their people. They take a stand. They can stand alone. They can

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My Six Be’s!

Be basic. Select your foundational principles, practice your fundamentals, pursue the common good. Be brave. Courage is the uncomfortable strength that ensures your character.  Be brilliant. Shine like the star that you are: bedazzle the world. Be brief. Strunk and White say it best:

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Trying To Do Too Much?

Trying to do too much is a common problem of my clients. Most of us are trying to do too much in too little time. Yes, it’s true you can only do so much (like the rest of humankind). Constant

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You’re On A Mission!

To create a mission statement, you must first make choices: about what you want to achieve, about who you will become, and how you will be known. As you think, talk, and write about it, you begin to understand what

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How We Make Decisions!

Clients ask us how we make decisions, especially when Dave and I disagree. Certainly we talk about it, but we may still be in conflict. And, sometimes, we’re unable to talk in time.  Here’s how we resolve the dilemma—we ask

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What Does That Mean?

Here’s my favorite question—What does that mean? I ask myself, my family, my clients. Most of what we say is vaguely general, demotivating, and repetitive. Same old theme, blah, blah, blah: automatic, uninspiring, and boring.  I need to get healthy.

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Shouldn’t You Ask Better?

Ask the wrong question and you’ll get the wrong answer. In fact, if you ask the wrong question, you can’t get the right answer, except by accident. For example: A business project fails, and the owner persists in asking: Who’s

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Beware, Murphy Lurks!

Everything takes longer, is harder, costs more than we thought, and breaks at the worst times. Those are Murphy’s Laws. Business is outstanding! We’re billing more than ever! Then, cash disappears, bills exceed income. This is perfect, honey! We’ll move by

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Take In The Good!

How do we enjoy ourselves when we’re predisposed to be negative, a product of our evolution? Negativity and discriminating between what helped or hurt protected us from harm. Our brains were anxious so we’d survive. What helped us then harms

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It’s Not About Promises Made!

He was struggling to do his job, and promising to do everything—everything his boss wanted, everything he could, everyday, to improve his performance. Even in the face of contrary evidence, he maintained his position, sounding so sincere. Over and over,

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What, Me Worry?

So many of us are worry-worts. If it ever happened, or could, we worry about it. There’s no sense telling us, “Don’t worry.” That doesn’t help and it certainly won’t stop us from worrying. Worry makes us miss so much,

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My Favorite Sales Questions!

Three of my all-time favorite questions—When? What day? What time? For example: They say, “I promise to call you.” I ask politely, “When?” They answer, “Next week.” I ask politely, “What day?” They answer, “Tuesday.” I ask politely, “What time?”

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Just Say NO!

We’re often asked for our time. Too often, we give it immediately. Why do we do it? Maybe we want to please. Maybe it’s a bad habit. Maybe it’s guilt, fear, or embarrassment. Maybe we should try something else! Do

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Preaching Isn’t Teaching!

When someone says, I don’t know, it’s often a knee-jerk reaction they’ve used since childhood to get themselves off the hook. If you want people to learn, teach them to think for themselves: to look it up, to take a

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Manage to Excel!

Most of us have trouble making good decisions. We make lists in our heads, on paper, online. Then, we start working top down. Often, we don’t take the time to prioritize our list. Much of our effort is wasted; time

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No Do-Overs Allowed!

Ninety-year-olds were asked: If you could live your life over, what would you do differently? Three answers recurred: I would reflect more. I would risk more. I would do more things that would live on after I’m gone. This isn’t

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Empathetic Salesperson?

A salesperson meets a prospect. The prospect asks: What does your company do? The salesperson replies: We’ll get to that. Tell me about you. Is that empathy? Isn’t the salesperson really saying: What you want doesn’t matter to me, what

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Better Results, Less Effort!

Many business people think sales is about talking, presenting or, what I call yapping. Presenting your information is important. At the right time, the right way, for the right reason, to the right people. Therefore, the key selling skills are:

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