He was struggling to do his job, and promising to do everything—everything his boss wanted, everything he could, everyday, to improve his performance. Even in the face of contrary evidence, he maintained his position, sounding so sincere. Over and over,

So many of us are worry-worts. If it ever happened, or could, we worry about it. There’s no sense telling us, “Don’t worry.” That doesn’t help and it certainly won’t stop us from worrying. Worry makes us miss so much,

Three of my all-time favorite questions—When? What day? What time? For example: They say, “I promise to call you.” I ask politely, “When?” They answer, “Next week.” I ask politely, “What day?” They answer, “Tuesday.” I ask politely, “What time?”

We’re often asked for our time. Too often, we give it immediately. Why do we do it? Maybe we want to please. Maybe it’s a bad habit. Maybe it’s guilt, fear, or embarrassment. Maybe we should try something else! Do

When someone says, I don’t know, it’s often a knee-jerk reaction they’ve used since childhood to get themselves off the hook. If you want people to learn, teach them to think for themselves: to look it up, to take a

Most of us have trouble making good decisions. We make lists in our heads, on paper, online. Then, we start working top down. Often, we don’t take the time to prioritize our list. Much of our effort is wasted; time

Ninety-year-olds were asked: If you could live your life over, what would you do differently? Three answers recurred: I would reflect more. I would risk more. I would do more things that would live on after I’m gone. This isn’t

A salesperson meets a prospect. The prospect asks: What does your company do? The salesperson replies: We’ll get to that. Tell me about you. Is that empathy? Isn’t the salesperson really saying: What you want doesn’t matter to me, what

Many business people think sales is about talking, presenting or, what I call yapping. Presenting your information is important. At the right time, the right way, for the right reason, to the right people. Therefore, the key selling skills are:

I was talking to a successful businessperson who’s competent, mature, and experienced. She needs fresh prospects for her new company. She’s trying to learn what she calls social networking to use it to prospect the new way. Cool, I said,

When we screw up, let’s stop calling it “dealing with priorities”. Call it what it more often is: over-promising, knee-jerk decisions, and disrespect. When you screw up, just admit it, then apologize, rectify it, and don’t do it so much

One of my all-time favorite sales questions is—Did I answer your question? A simple confirming question I ask after I believe I’ve answered theirs. I don’t assume I’ve answered them. I ask. I confirm. Why? To eliminate misunderstanding; to make

My client asked: How do I measure a new salesperson’s performance before she has enough time to start closing business? My response: Attitude and activities. He replied: I get how to measure activities. Calls. Appointments. That stuff. It’s attitude I

People say it all the time—“It’s not personal, it’s business.” Really? Let’s think about it. Let’s pretend you have to fire me. And during the meeting, you tell me: “It’s not personal, it’s business.” Do I believe you? I don’t

I’ve been asked this so much lately, I thought I’d remind us all.  In sales, if you’re dealing with a qualified prospect, you can answer the following questions, Do they need it? Do they want it? Will they use it? Can

I overheard a conversation this week, which started: “Well, probably we can’t, but, oh, maybe, possibly…we can.” Sounds like they got it backwards…what Zig Ziglar calls, “stinkin’ thinkin’.” Why not start with the possible, the doable, the positive? How ’bout—“Probably

Anything worth doing long-term is worth testing short-term. Whether an idea, a project, or a partnership, try it out, see if it fits—with your vision, your goals, your ideals. The feedback you get will make it easy to decide—for you,

I’ve used positive self-talk my whole career, liking the adjective “exceptional.” What a “pump-up” word. Old affirmations I said over and over, with enthusiasm—I’m an exceptional salesman. I’m an exceptional presenter. I’m an exceptional coach. Why not use that same

When Tjan interviewed global CEOs and senior executives, asking them if they thought their meetings met their intended objectives, they said less than 40% of the meetings did! How does this happen? It’s simple: people are avoidance-motivated. Tjan writes, “…the answer

When Hartman and I started together, he’d often ask me what he should do. To save time and energy, I’d tell him. Eventually, we decided on a different process. When he’d ask me what he should do, I’d say: You know I

When we train sales people, we ask them to focus on the next step, not every step. The next step must be taken before all the other steps are necessary. A journey of a thousand miles begins with the first

Striving to be perfect is self-defeating. Why? Anytime you set an unachievable standard, you guarantee failure. This is how it sounds: We have to wait until everything is just right. And: Let’s do more research and planning. Or: I’m not sure

In a business session, I found myself wanting to interrupt our client. Knowing that interruptions are like stomping on someone’s thoughts, I controlled my impulse. I focused on listening to them as if they were the most important people in the world. They

Reading Jon Westenburg, I was intrigued by his article about how to take control of my business and my life. Here’s the gist of what he said (with some editorial comment). Write a list of 100 things you’ll do in

Many businesses have selected integrity as a core value. They’ve written their Mission Statement to reflect it. Their employees are proud to parrot the word. However, when asked, many employees don’t know what the word means. If you really want

I’ve read about the experiences of those who’ve been in wars. I’m not one of them. I certainly can’t expect to understand it as those who’ve experienced it. I try to comprehend the mindless horror of imminent attack, the expectation

One of the smartest, most successful people I know told me the system he uses to make every decision in his life. And exactly what to do after he makes his decision. Here’s what he said:  How I Make Decisions!