I’m reflecting on the courage it must take to go into battle. I’ve never been in one. I don’t know how I would perform. Would I be courageous? I don’t remember where I first heard what follows. I don’t know

What do your co-workers expect of you? What do you expect of them? Of yourself? Understanding what’s expected is a key for professional development, for decision-making, for team-building, and for any significant achievement. “I know what she expects, I’ll do

Harvard Business Review asked Dr. Robert Cialdini expert on persuasion: Why does getting it in writing matter? His response? People live up to what they write down.* People live up to what they write down. It’s the reason for written,

How to excel at anything? For real? It takes three things. Balls, that’s two (and non-gender, thanks). And trainability makes three. Guts. Courage. Cojones. The willingness to struggle, to fight, to carry on. To get there, to not give up,

It’s easy to overlook the little things. But are they so little? It seems often they’re what can make or break a relationship. They’re dangerous, those little things—like not acknowledging others, their ideas, their contributions, them. A smile and “thank

The simple, elegant message of this little book is right on the inside cover: Be impeccable with your word.Don’t take anything personally.Don’t make assumptions.Always do your best. It’s direct and self-explanatory. Miguel Ruiz tells us to say what we mean. Words

I coach successful people. I deliver some hard truths. They don’t always like what they hear. I don’t always package it as well as I should. Many have the power to fire me instantly, and, at least, make my working

Don’t lecture us, remind us. The lectures just annoy. We’ve heard them so many times. Another one doesn’t help. But please remind me. Gently, if possible (I’m sensitive about my shortcomings). But I need that; I even want it.  Reminders

Talking to my client this week:He: I’m just not comfortable doing that.Me: I get it. Do it anyway. It’s the right thing. You’ll get more comfortable with it. We desire personal growth. Professional growth. Business growth. To grow means to

Why worry so much about what others think about you? Most often, you’re not in their thoughts. They’re thinking about themselves and the additional 50,000 thoughts they’ll have that day, just like you are. Sure, they think of you occasionally, but

Dan Pink, in his relevant book, To Sell Is Human, writes: One of nine workers in the USA is in direct sales. The other 8 are “non-sales” sellers who use persuasion to move others to give up something they’ve got for

Be careful what you allow, what you tolerate, what you accept. Often, it seems such a little thing, like telling a white lie. A white lie, seeming insignificant, is still a lie. When does a “little” lie become a “big”

What is confidence? It’s your belief you are competent, your belief you can perform under pressure. When we are not sure…we do not believe. When we do not believe, we cannot achieve. Vince Lombardi said it well: When my team

Cliches become cliches because they’re repeated over and over…and because so many of them express universal truths. Cliches like: All things must end; nothing lasts forever.  And: The only thing that doesn’t change is change. And: Relationships are the key to

We pay close attention to conflict resolution strategies because they’re desperately needed in our world of confusion, misunderstanding, and overload. Arguing, fighting, resisting—it’s conflict. Conflict produces stress and if it persists, stress harms and kills. It wastes time. It costs

What to do when times feel bleak? When you think that things can’t get any worse? When you fear what’s next and you become overwhelmed? Hey, have a laugh; don’t take yourself and your problem so seriously; It happens to

Most knowledgable basketball fans would agree, John Wooden of UCLA is the greatest college coach ever (Coach K of Duke certainly concurs). He was a stickler for mastering details: ”We are what we repeatedly do.” He studied Aristotle: “Excellence, then, is not

We know that every employee needs to communicate effectively with co-workers, with vendors, with customers. Make sure you test them for these skills. Before you hire— 1) Know your profile; have it written out; list skills and behaviors demanded for

Leaders lead.  They lead from the front. They lead by example. They lead regardless of title or role. They need not be asked. They demonstrate courage. They empower their people. They take a stand. They can stand alone. They can

Be basic. Select your foundational principles, practice your fundamentals, pursue the common good. Be brave. Courage is the uncomfortable strength that ensures your character.  Be brilliant. Shine like the star that you are: bedazzle the world. Be brief. Strunk and White say it best:

Trying to do too much is a common problem of my clients. Most of us are trying to do too much in too little time. Yes, it’s true you can only do so much (like the rest of humankind). Constant

To create a mission statement, you must first make choices: about what you want to achieve, about who you will become, and how you will be known. As you think, talk, and write about it, you begin to understand what

Clients ask us how we make decisions, especially when Dave and I disagree. Certainly we talk about it, but we may still be in conflict. And, sometimes, we’re unable to talk in time.  Here’s how we resolve the dilemma—we ask

Ask the wrong question and you’ll get the wrong answer. In fact, if you ask the wrong question, you can’t get the right answer, except by accident. For example: A business project fails, and the owner persists in asking: Who’s

Everything takes longer, is harder, costs more than we thought, and breaks at the worst times. Those are Murphy’s Laws. Business is outstanding! We’re billing more than ever! Then, cash disappears, bills exceed income. This is perfect, honey! We’ll move by

How do we enjoy ourselves when we’re predisposed to be negative, a product of our evolution? Negativity and discriminating between what helped or hurt protected us from harm. Our brains were anxious so we’d survive. What helped us then harms